Quality Assurance Guarantee

Applies to orders placed on or after 26 April 2025

We are committed to ensuring the quality of every piece we send out. If your order arrives with a manufacturing fault, we may offer a free replacement, exchange or store credit.

To be eligible, you must notify us immediately upon receiving your order if you notice a fault. We require any concerns regarding faults or damage to be reported within 48 hours of delivery so we can assess the issue while the item is still in its original condition.

This guarantee covers:

  • Defective stitching or seams
  • Broken zippers, buttons, or fastenings
  • Fabric flaws (e.g. holes or obvious defects)
  • Incorrect item sent

Please note that this policy does not cover:

  • Wear and tear from normal use
  • Sizing or fit issues
  • Color variations due to lighting or screens
  • Damage from incorrect care (e.g. washing or ironing)
  • Faults or damages not reported within 48 hours of receiving parcel.
  • Refunds for sale items
  • False, exaggerated, or fabricated claims

All claims must be supported with clear photos and will be reviewed thoroughly, and internal investigation with our manufacturing partners. Any claim found to be misleading or invalid will not be approved. Requests will be assessed carefully, and approval is at our sole discretion.

Quality Assurance Guarantee- Faulty or Incorrect Items

For approved manufacturing faults, defective items, or incorrect items, Nour Modesty may provide a replacement or exchange at no additional cost to the customer.

Where a claim is approved, we may initially offer a replacement of the affected item at no additional cost. Alternatively, where appropriate, we may offer store credit equal to the purchase price.

All fault claims must be supported by clear photographic or video evidence. We may also request that the item be returned for inspection where the fault cannot reasonably be determined from the evidence provided.

Nothing in this Quality Assurance Guarantee limits any rights or remedies available to customers under applicable consumer protection law.

Please note:

We offer exchanges, under this policy. Only one free replacement will be provided per approved claim. If you delay reporting a manufacturing issue, it may affect the outcome of your claim. You cannot receive a refund under this policy on sale items. We only offer exchanges and faulty items are not grounds of returns, but a replacement of the item. 

How to report a faulty item:

Contact us at via the contact form below or through our email info@nourmodesty.com as soon as you receive your item. Please include:

  • Your order number
  • Clear photos of the fault emailed to: info@nourmodesty.com
  • A short explanation of the issue
  • The date you received the item

Once approved, we’ll ship a replacement to you at no extra cost.